Return policy
G&BPRO takes quality seriously. If you are not satisfied with your purchase and need to return an item, please see our Return policy and Return instructions below.
For any damaged or defective product please consult our G&BPRO Guarantee
30-DAY Returns
- Original shipping charges not refundable
- Refund/Store Credit issued after return is received
- Some items are not eligible
RETURN INSTRUCTIONS
- Shipping label Obtain a return label (at your cost) from our support team by contacting us via email or chat (support@gandbpro.com)
- Pack your item(s) Securely pack the item(s) in the original shipping cartons with original packaging and packing slip.
- UPS drop-off (Take the package(s) to any UPS dropoff location)
- Get your refund/Store Credit (Please allow 3-5 business days* for our warehouse to process your returned package(s) upon arrival.)
TERMS OF THE G&BPRO RETURN POLICY
- Returns and refunds are only accepted on items purchased via gandbpro.com.
- For items not purchased from gandbpro.com, please contact the purchase location to review its return policy and procedure.
- Items must be returned within 30 days of delivery date, in new condition, with the packing slip, in original packaging, and with all included accessories.
- Shipping: You will be responsible for the cost of shipment back to our returns department.
- Original shipping charges are not refundable
- You will be charged a 30% restocking fee
*A refund will be sent to the credit/debit card issuing bank within 5 business days of receipt of the returned package(s). Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Not eligible for return:
- Discount code orders (unless otherwise stated)
- Sale section orders
- Patches, additional accessories to your bag