FAQs

Grooming and Beauty Professional is a collective of innovative patented products designed for Grooming and Beauty professionals on the go.

We’re always here to help. You can contact us 9:00-6:00pm Monday-Saturday by email: support@gandbpro.com

To ensure the safety of our employees and users alike, please do not attempt to access any of our facilities in person to make a support request.

We’re always here to help. We currently don’t have a customer service phone number but you can contact us 9:00-6:00pm Monday-Saturday by email: support@gandbpro.com

Browse items for sale, select your preferred model and tap “Buy.” After you tap buy, enter your contact information, select a payment option and your items will soon be on their way to you.

We accept several methods of payments. If you purchase items in the United States, we accept American Express, Discover, JCB, MasterCard and Visa. Alternate methods of payment include PayPal, CashApp and Sezzle

We’ve partnered with Sezzle to offer financing for users, so you can get the items you want now and pay later. Simply select Sezzle at checkout, provide basic information and get approved instantly. Pay over 3, 6, or 12 months with rates between 10-30% APR. To learn more about Sezzle, visit: https://sezzle.com

All fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency or US dollars. If you opt to pay in your local currency:

• We'll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.
• If you return a purchase that was purchased in your local currency, you will receive PRO Credit in the amount you paid in your local currency converted to USD.
• Offers can only be made in USD at this time. We may display approximate conversions to help you make the best offer.
• Selling is only available in USD at the time.
• Some payment methods may not be supported.

Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. The foreign exchange rates we apply are updated daily. G and B Pro takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase or return.

You may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither have occurred, simply tap the Cancel button on the Orders screen.

For apparel and accessories that ship directly from our trusted retail and boutique partners, all orders are auto-confirmed and cannot be canceled.

We want you to be happy with your purchase, which is why we accept returns on New In Box and accessory purchases that are in the same condition as when shipped and that do not fall within any of the categories described in the next sentence. We do not issue refunds or accept returns or exchanges on any items listed as "Final Sale" on the checkout page, special items (e.g., Vintage, Sample, Custom, Defect, Pre-Release), any used items or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases.

For more information, please view our Purchases and Returns Policy.

The cost of US domestic shipping vary

Customers may incur additional charges for purchases of multiple items or heavy items.

You have 3 days to request a return from the date you received the item(s). To initiate a return, email us: support@gandbpro.com when you receive your package. Once we receive your return, the item(s) will be evaluated before your refund is made. Refunds are subject to a 30 percent restock fee.

Refund evaluation criteria include the following:

• Item(s) must include the return label and packing slip provided by us
• Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no scuff as a result of try-on and/or wear or debris and all original packaging included.
• Item(s) must be shipped to us within 3 days from receiving your return label. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.

Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, less any priority processing fee paid and any applicable taxes, by issuing you PRO credit to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.

Make sure to only include the item(s) to be returned in your shipping box.

For more information, please view our Purchases and Returns Policy.

Check your email to make sure your order was shipped. If it was, check the tracking number to see where the order is currently located. It is not uncommon for a courier to mark the order as delivered 2-3 days before it is actually delivered by the courier. You may also want to check with a roommate or neighbor to see if they accepted the package on your behalf.

For security and privacy reasons, we ensure successful delivery to the shipping address provided at checkout. If your order is returned to us as undeliverable, your item(s) will be placed into PRO Storage under your account.

If you still have not received your order, G and B Pro will assist you in filing a missing package investigation with the courier on your behalf. A missing package investigation can take anywhere between 7-10 business days and you may be required to sign and return an affidavit, among other requirements. Approved claims may be refunded in G and B Pro credit to be used towards a future purchase to allow you to replace your lost item(s) as quickly as possible.

G and B Pro reserves the right to deny any claim or request for refund in connection with a pattern of fraudulent user behavior that G and B Pro determines in its sole and reasonable discretion should result in the suspension or termination of such user’s account.

If you placed your order through the website, please contact us: support@gandbpro.com To help us resolve your issue as quickly as possible, please be sure to include photos of the items as received for our team to review.

G and B Pro collects sales tax on sales of taxable items shipped to applicable states affected by the Supreme Court decision and will continue to monitor additional states that may require sales tax collection.

Sales tax will apply based on a buyer’s shipping address rather than a buyer’s billing address.

Sales tax will apply to all purchases of taxable items for applicable states, even for current offers that are completed at a later time.

If you entered your People's Republic of China ID number at checkout then you will be charged a cross-border e-commerce tax in compliance with applicable laws and regulations. This tax is meant to represent all applicable customs duties and taxes and no additional charges should be incurred upon your receipt of the item(s). If you do not enter this information at checkout, you will be liable for any applicable customs duties and/or taxes charged by the carrier upon receipt of your item(s). If you believe you have inadvertently been charged this tax, please reach out to gandbprofessional@gmail.com

G and B Pro currently ships DDU (delivered duties unpaid) to Saudi Arabia, so if you place an order for delivery in Saudi Arabia, you will be responsible for paying applicable VAT and duty charges on your order’s arrival in Saudi Arabia along with any other applicable fees.

To provide you with additional information on such VAT and duty charges, your order confirmation email will show you the estimated VAT and duty charges for your order that you may be responsible for upon delivery. These estimated VAT and duty charges are based on the VAT and duty rates set by Saudi Arabia, but note that these are just estimated amounts and the final amounts may vary (for example, Saudi Arabia’s customs regulations and VAT and duty rates may change between the date the VAT and duty charges for your order are estimated and the date your order is imported into Saudi Arabia).

We currently estimate VAT and duty charges as follows:

VAT = VAT Rate x Item Price + Insurance Cost (if any) + Shipping Costs + Duty (if any) + Other Applicable Taxes (if any)
Duty = Duty Rate x Item Price + Insurance Cost (if any) + Shipping Costs

Our estimates of VAT and duty charges are based on the following facts and assumptions, which may change in the future:

• There will be no duty charge if the sum of the Item Price + Insurance Cost (if any) + Shipping Costs is less than 1000 SAR.
• The VAT Rate is 15%.
• The Duty Rate is 10%.
• Shipping Costs are $40 USD.
• There are no Insurance Costs or Other Applicable Taxes.
• You may also encounter a shipment disbursement fee. If the Item Price + Insurance Cost (if any) + Shipping Costs is less than 1000 SAR, this shipment disbursement fee will be 15 SAR. If the Item Price + Insurance Cost (if any) + Shipping Costs is 1000 SAR or more, this shipment disbursement fee will be equal to the greater of 100 SAR or 2% of the duties and taxes for the shipment.

If an order is shipped to an address located in Norway and the total value of the order (not including shipping costs) is less than or equal to NOK 3,000, G and B Pro is required to collect and remit a 25% Value-Added Tax (VAT) on such order. The basis for calculating the 25% VAT includes the item price, the insurance cost (if any), the cost of packaging, and shipping costs.

If an order is shipped to an address located in Norway and the total value of the order (not including shipping costs) is greater than NOK 3,000, VAT and duties may be collected at the Norway border.

If an order is shipped to an address located in the United Kingdom and the total value of the order (not including shipping costs) is less than or equal to 135 GBP,G and B Pro is required to collect and remit a 20% Value-Added Tax (VAT) on such order. The basis for calculating the 20% VAT includes the item price, the insurance cost (if any), the cost of packaging, and shipping costs.

If an order is shipped to an address located in the United Kingdom and the total value of the order (not including shipping costs) is greater than 135 GBP, VAT and duties may be collected at the border.