All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.
- The cost of US domestic shipping (Next Day shipping) vary to the 48 contiguous states and Hawaii and Alaska.
- Customers may incur additional charges for purchases of multiple items or heavy items.
It will typically take 2-7 business days (M-F) for orders to be delivered to a buyer located in the US, since it takes approximately 1-2 business days to fulfill the order and 2-4 business days transit time.
Excluding deliveries to PO boxes and military bases, it will typically take 3-4 business days for orders placed before 11:00 am EST with standard shipping to be delivered to a buyer located in the 48 contiguous states and 2-5 business days.
Some apparel and accessory items are printed on demand and ship directly from our trusted retail and boutique partners, while other apparel and accessory items are shipped to us first for authentication and verification before being delivered to you. It will typically take 4-8 business days for an apparel or accessory item order to be delivered to a buyer located in the US.
For international orders, delivery times vary due to customs. For items with a delivery address in the People’s Republic of China, import duties will be included at checkout for buyers who enter their national identification number and the items will be delivered duty paid (i.e., no additional duties should be required to be paid upon delivery). For all other international orders and for items with a delivery address in the People’s Republic of China where a buyer does not enter their national identification number, import duties are not included, and you will be responsible for them upon arrival.
Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.
If your order is returned to us as undeliverable, your item(s) will be placed into G and B Pro Storage under your account.
We accept several methods of payments. If you purchase items in the United States, we accept American Express, Discover, JCB, MasterCard and Visa. Alternate methods of payment include Apple Pay, Google Pay, PayPal and Zezzle.
SHIPPING, CONTACT, BILLING AND PAYMENT INFORMATION
Please review your shipping, contact, billing and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank.
Please note that G and B Pro is unable to change a shipping address once the order has been placed. You may be able to cancel your order (within 3 hours of placing it and/or before it is confirmed by the seller, whichever comes first), and place the order again with the correct shipping address.
“When can I expect my order”
- Orders are fulfilled and shipped same day if ordered before 4pm EST
- Same day USPS if ordered before 12pm EST
- Same day DHL if ordered before 12pm EST
- *Please note: Shipping can take additional delays due to Covid19 and on the following Holidays.
“I ordered the wrong color”
- Please contact us directly firstname.lastname@example.org
- We’re not responsible for the shipping cost.
“Do you sell gift cards?”
- Yes, please contact us directly email@example.com
“Can I change the shipping address after ordering?”
- Please contact us directly firstname.lastname@example.org
- Request for change of shipping address cannot be made once the order has shipped out.
"Do you ship internationally?"
- Yes we ship globally
“How much does shipping cost”
- Shipping rates are calculated at checkout.
“Which carrier will my products be shipped with?”
- Orders are shipped via UPS, USPS or DHL
“International Customs fee / import tax”
We’re not responsible for any customs, duties or import fees associated with receiving your order. All taxes and fees incurred after shipment are the customer’s responsibility. Please contact your local customs office directly for more information before ordering our product.
PRICING, AVAILABILITY AND SALES TAXES AND DUTIES
All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is canceled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.
We will collect sales or use tax (collectively “Sales Tax”) on purchases of taxable items from buyers located in certain states where we have determined that we have a legal obligation to collect Sales Tax for such purchases. In these states, we will remit the tax collected from buyers to the appropriate taxing authority. In states where we do not collect Sales Tax, applicable state and local tax laws may require sellers or buyers to collect, remit, or pay Sales Tax to the appropriate taxing authority.
Sales Tax will apply based on a buyer’s shipping address rather than a buyer’s billing address. Sales Tax will apply to all purchases of taxable items for applicable states, even for current offers that are completed at a later time.
Applicable Sales Tax rates may vary by state. Note that some states may include shipping fees in the calculation of Sales Tax while other states may exclude shipping fees.
To help provide a total cost inclusive of tax, we will estimate the applicable Sales Tax based on the delivery address entered at checkout. The estimated tax amount displayed may be updated when your order is finalized and completed.
We are required to collect and remit a 10% Goods and Services Tax (GST) on certain orders that are shipped to an address located in Australia where the total value of the order (including shipping costs) is less than or equal to $1,000 AUD. Goods valued less than or equal to $1,000 AUD are not subject to import duties.
If you entered your People's Republic of China ID number at checkout then you will be charged a cross-border e-commerce tax in compliance with applicable laws and regulations. This tax is meant to represent all applicable customs duties and taxes and no additional charges should be incurred upon your receipt of the item(s). If you do not enter this information at checkout, you will be liable for any applicable customs duties and/or taxes charged by the carrier upon receipt of your item(s). If you believe you have inadvertently been charged this tax, please reach out to email@example.com
We are required to collect and remit a 15% Goods and Services Tax (GST) on certain orders that are shipped to an address located in New Zealand and the total value of the order (not including shipping costs) is less than or equal to $1,000 NZD. Goods valued less than or equal to $1,000 NZ are not subject to import duties.
We currently ship DDU (delivered duties unpaid) to Saudi Arabia, so if you place an order for delivery in Saudi Arabia, you will be responsible for paying applicable VAT and duty charges on your order’s arrival in Saudi Arabia along with any other applicable fees.
To provide you with additional information on such VAT and duty charges, your order confirmation email will show you the estimated VAT and duty charges for your order that you may be responsible for upon delivery. These estimated VAT and duty charges are based on the VAT and duty rates set by Saudi Arabia, but note that these are just estimated amounts and the final amounts may vary (for example, Saudi Arabia’s customs regulations and VAT and duty rates may change between the date the VAT and duty charges for your order are estimated and the date your order is imported into Saudi Arabia).
We currently estimate VAT and duty charges as follows:
VAT = VAT Rate x [Item Price + Insurance Cost (if any) + Shipping Costs + Duty (if any) + Other Applicable Taxes (if any)]
Duty = Duty Rate x [Item Price + Insurance Cost (if any) + Shipping Costs]
Our estimates of VAT and duty charges are based on the following facts and assumptions, which may change in the future:
- There will be no duty charge if the sum of the Item Price + Insurance Cost (if any) + Shipping Costs is less than 1000 SAR.
- The VAT Rate is 15%.
- The Duty Rate is 10%.
- Shipping Costs vary.
- There are no Insurance Costs or Other Applicable Taxes.
- You may also encounter a shipment disbursement fee. If the Item Price + Insurance Cost (if any) + Shipping Costs is less than 1000 SAR, this shipment disbursement fee will be 15 SAR. If the Item Price + Insurance Cost (if any) + Shipping Costs is 1000 SAR or more, this shipment disbursement fee will be equal to the greater of 100 SAR or 2% of the duties and taxes for the shipment.
If an order is shipped to an address located in Norway and the total value of the order (not including shipping costs) is less than or equal to NOK 3,000, we are required to collect and remit a 25% Value-Added Tax (VAT) on such order. The basis for calculating the 25% VAT includes the item price, the insurance cost (if any), the cost of packaging, and shipping costs.
If an order is shipped to an address located in Norway and the total value of the order (not including shipping costs) is greater than NOK 3,000, VAT and duties may be collected at the Norway border.
If an order is shipped to an address located in the United Kingdom and the total value of the order (not including shipping costs) is less than or equal to 135 GBP, we are required to collect and remit a 20% Value-Added Tax (VAT) on such order. The basis for calculating the 20% VAT includes the item price, the insurance cost (if any), the cost of packaging, and shipping costs.
If an order is shipped to an address located in the United Kingdom and the total value of the order (not including shipping costs) is greater than 135 GBP, VAT and duties may be collected at the border.
See our FAQ for more details regarding our collection of Sales Taxes and Duties.
For international buyers: we will declare the price that was paid for customs purposes. Buyers are responsible for the applicable customs duties and taxes that are billed by their respective countries of residence.
All fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency or US dollars. If you opt to pay in your local currency:
- We'll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.
- If you return a purchase that was purchased in your local currency, you will receive PRO Credit in the amount you paid in your local currency converted to USD.
- Offers can only be made in USD at this time. We may display approximate conversions to help you make the best offer.
- Selling is only available in USD at the time.
- Some payment methods may not be supported.
Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. The foreign exchange rates we apply are updated daily. G and B Pro takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase or return.